Thu, 14 December 2017
This week we sat down with Dan Williams, Executive Director of Innovation at DentaQuest. A little over nine months ago, Dan was brought into what he thought was a dental insurance benefits organization but turned out to be a business that's evolving into a care delivery model. At DentaQuest, their challenge is to evolve their model and story from the predominant "drill and fill" restorative services culture to a model that's focused on prevention. More than just a digital transformation, Dan and his team are focused on an entire cultural transformation using design thinking.