The Dirt

Building vision-driven products that solve real pain points shouldn’t be a radical idea, but in practice it often can be. So Radhika Dutt and her colleagues, Nidhi Aggarwal and Geordie Kaytes set out to create a toolkit to help product leaders when good products go bad.

Radical Product is a free and open source toolkit for building great products. Radhika and I talked about the Radical Product framework and how it can be applied as a cure for the four product diseases.

Come to UX Fest on June 4th to hear Radhika speak about building radical products!

Direct download: Radhika_Dutt_Final.mp3
Category:tech -- posted at: 2:43pm EDT

David Delmar is looking for a fight. Not in the pugilistic sense, but rather the fight for social progress and income equality for those who just need an opportunity.

His original plan coming out of the Boston University College of Fine Arts was to be a comic book illustrator, which seems appropriate since you get the impression he’s doing superhero things when you hear David speak passionately about Resilient Coders.

Come to UX Fest on June 4th to hear David speak about job creation and what that means for our tech community.

Direct download: The_Dirt_-_David_Delmar_FINAL.mp3
Category:tech -- posted at: 3:48pm EDT

Kyruus has built a provider data management platform that considers billions of data points about physicians from thousands of different data sources to solve what they call the Patient Access Paradox.

Co-Founder and Chief Product Officer Julie Yoo has learned a few things since launching the company with Dr. Graham Gardner back in 2011. Julie and I talked about her background and the challenges of leading a company through significant growth and beyond, including:

  • How they’ve organized their product teams to more closely follow the user’s journey and support continued growth,
  • Deciding what to do and what NOT to do as a Chief Product Officer
  • The future role of EHRs in healthcare
Direct download: Product_Hero_Julie_Yoo_-_FINAL.mp3
Category:tech -- posted at: 7:50pm EDT

I sat down with HBS Senior Lecturer and UX Fest 2018 speaker Julia Austin to discuss her article "What It Takes to Become a Great Product Manager." As an investor, board member, and advisor for over a dozen companies, Julia has the experience to identify some of the biggest reasons why early-stage companies succeed (and fail).

Direct download: Julia_Austin_FINAL.mp3
Category:tech -- posted at: 3:34pm EDT

We are bringing UX Fest back! What is UX Fest, and why are we bringing it back? Since I wasn't here in 2014 (our last "fest"), I decided to sit down with Richard to ask him about how it will be different and even better than the last time. We talk about the themes of the event, who should attend, and three things we learned from 2014 that we've changed for this year's event.

Direct download: TheDirt_Announcing_UX_Fest_2018_FINAL.mp3
Category:tech -- posted at: 12:13pm EDT

It's not all that uncommon for companies to have to communicate with multiple different constituent groups. In Torchlight's case, they have customers who are licensing their software, and they have caregivers who are the actual users of the platform. To complicate things further, these caregivers don’t necessarily always self-identify as users/caregivers. And when they do, their use tends to be more episodic and sometimes in a moment of crisis! How do you then resolve that balance between communicating to each of those constituents in a manner that doesn't feel confusing or at least targets them when they're in the right frame of mind for interactions with you?

In this episode, Carolyn discusses how Torchlight uses data from multiple constituent groups to inform their product releases, messaging, and driving value for their customers.

Direct download: Carolyn_Romano_-_FINAL.mp3
Category:tech -- posted at: 11:09am EDT

Founded in 2015, Boston Women in Product is a community that empowers women to be influencers in their role, inspiring them to make a difference and grow in their career. Their mission is to inspire, equip and help advance women in product by encouraging career leadership, development, support, mentoring, and building relationships with like-minded women.

I had the pleasure of sitting down with three key members of this group to talk about what Boston Women in Product is doing to support women in product leadership roles.

Direct download: Boston_Women_in_Product_-_FINAL.mp3
Category:tech -- posted at: 9:34am EDT

This week we sat down with Dan Williams, Executive Director of Innovation at DentaQuest. A little over nine months ago, Dan was brought into what he thought was a dental insurance benefits organization but turned out to be a business that's evolving into a care delivery model. At DentaQuest, their challenge is to evolve their model and story from the predominant "drill and fill" restorative services culture to a model that's focused on prevention. More than just a digital transformation, Dan and his team are focused on an entire cultural transformation using design thinking.

Direct download: Dan_Williams_-_FINAL.mp3
Category:tech -- posted at: 7:45am EDT

This week our product hero is Ben Ho, Senior Engineering Manager, Mobile at Everbridge. Ben and I covered a lot of ground in our discussion, so we've split the interview into two parts.

In Part 2, we dove into Ben's past as a chef and how that informs everything he does as an engineering leader today. Ben started in tech but eventually became disheartened with it. So he just decided to leave the industry behind to become a chef working in some of the best restaurants in the country for almost a decade! Ben rediscovered his passion for technology when the first mobile OS was released. Although it's been awhile since he's "done the chef thing," Ben feels it's something that never really leaves you, and he feels that chef perspective pervades everything he does, every single day. It's still about passion, craftsmanship, and figuring out how to build and deliver something really cool.

Direct download: Product_Hero_Ben_Ho_Part_2.mp3
Category:tech -- posted at: 9:45am EDT

This week our product hero is Ben Ho, Senior Engineering Manager, Mobile at Everbridge. Ben and I covered a lot of ground in our discussion, so we've split the interview into two parts.

In Part 1, Ben and I focus on everyone's favorite topic - Agile. Agile's not new - a lot of people and teams know what it is and have moved in that direction. But many are finding it harder to fully embrace. Typically when we talk to teams, there are still some lingering habits of the old waterfall method or whatever used to be the way of life. Everyone defines agile differently, so Ben and I talked about his definition of Agile and how, if at all, it differs at Everbridge.

Direct download: Product_Hero_Ben_Ho_Part_1.mp3
Category:tech -- posted at: 9:43am EDT